Customer Support Advisor

Role Summary

The successful candidate will provide office-based technical assistance to customers, distributors, and internal sales teams regarding products and systems. Key Responsibilities include-

• Provide technical support via telephone, email, and online communication channels.
• Assist customers with product selection, installation guidance, troubleshooting, and fault diagnosis.
• Support the sales team with technical product information and specifications.
• Process technical enquiries efficiently and maintain accurate records of customer interactions.
• Liaise with engineering and production departments to resolve technical issues.
• Maintain up-to-date knowledge of products, standards, and industry developments.
• Deliver excellent customer service and ensure customer satisfaction at all times.

Looking for

You will have a career to date in experience within a Technical Support or Customer Service where you will have developed strong communication skills, problem-solving, attention to detail and interpersonal skills. A strong team player who can also work effectively independently, you will be methodical in your approach and always looking to provide the best support possible to customers. A knowledge of electrical / electronic products would be advantageous but is not must have as Product training will be given.

Offer